Our Warranty

At Pourmasters Concrete all work will be completed in a substantial workmanlike manner according to standard practices. All of our employees are trained to prepare, set up, place and finish concrete to the highest of industry standards. We work hard to keep up to date on the latest products and techniques as well as work with our suppliers and concrete producers to provide you with the highest quality materials. We take great pride in our work and will do everything we can to satisfy you as a customer. However, all of our concrete work is created by humans and even under the closest supervision possible, small imperfections can and will be expected.

Despite the skills of our workmanship, the quality of our materials and the strength and durability of concrete, our product is not without its inherent flaws. The information that follows provides some of the common issues that you can expect when working with concrete and provides suggestions on customer care and usage. If we are presented with an issue that exceeds the regular industry standard, we may repair or replace, as determined at the sole discretion of Pourmasters Concrete.

Concrete can be damaged by many factors beyond MCP’s control. Damage from wear and tear, deicers, chemicals, equipment, vehicles and other things are out of MCP’s control and are not covered by this Limited Workmanship Warranty. MCP is not liable for repair conditions caused by misuse or abuse, ground settlement, winter conditions, accidents or acts of God.

This warranty does not apply to, and is waived by the homeowner as to, any construction work that has been subjected to an accident, misuse and/or abuse, nor does it apply to any construction work that has been modified, altered, defaced, and/or had repairs made/attempted by the homeowner or others.

This Limited Workmanship Warranty expires one year from the date of completion of the project.

WHAT TO EXPECT:

CRACKS – ALL CONCRETE CRACKS.  Control joints or lines are placed in the concrete to help control cracks unless requested otherwise by the customer.  Cracks outside these lines often occur and are not a reflection on poor workmanship. We CANNOT guarantee that concrete will not crack, even in spite of all precautions having been taken. If a crack appears, we may be able to assist in the prevention of further cracking. The industry standard for repair or replacement for cracked concrete is greater than ¼” of an inch displacement either in height or gap. Cracks that exceed ¼” of an inch in height or gap may warrant repair or replacement. If we determine that repair or replacement is required, we will replace or repair only the affected area. PLEASE NOTE: Surface or hairline cracks may not be covered. Topcoats and caps over existing concrete are NOT covered.

FLAKING or POPPING: While concrete is very durable, it is not always without flaws. Harsh weather may cause the surface of your concrete to flake or pop off. It is possible that a stone or stone(s) close to the surface will be exposed but such exposure WILL NOT compromise the integrity of the slab. We are unable to warranty any damages caused by harsh weather as mother nature always has the upper hand on us. The industry standard for repair or replacement for flaking or popping concrete is a minimum of 20% of the total work area being affected. Depending on the issue, we may warranty flaking or popping concrete if 20% or more of the total work area is affected. If repair or replacement is required, we will repair or replace only the affected area.  The customer must follow all steps in caring for new concrete.

DISCOLORATION: It is NOT possible to match the color of your existing porch, sidewalk, driveway, etc. Sometimes different pours on larger jobs are subject to variation in color. Color variations are minor and may fade within time. If you are considering replacing only a section or sections of an existing driveway, patio or sidewalk, please be aware that a color difference is very likely (newly poured section vs. older section). It may be very noticeable and may take years to blend together. Gray Concrete can make no warranty that our work will match your existing product.

Colors represented on a computer screen or a printed brochure are just a representation of results and should not be relied upon for the final color of your project. Despite our best efforts, minor discoloration can still occur. There are a variety of different factors (such as: variations in slump, cement type/brand, finished texture, timing of operations, the curing process, choice of release agents, surface treatments, humidity and other weather conditions, age of concrete, etc.) that can and may produce distinct variations in color appearance. Color variation is not covered by this warranty.

SHIFTING and SETTLING: It is common for driveways, sidewalks, porches, patios and garage floors to have some cracking or shifting over time. This is not necessarily a sign of poor workmanship. Excessive settling due to improper foundation backfill can cause significant damage to a new concrete slab and cannot be covered by our warranty (Houses built less than one year ago can have major settling.)  We CANNOT warranty against settling because the sub-grade level is beyond our control.

FROST HEAVE and CRACKING: Throughout any given winter there are many freeze-thaw cycles. During these events your concrete is likely to heave but will also most likely settle back to its normal elevation again. However, your concrete is susceptible to cracking during the frost heave event. Cracking related to frost heave is not a warranty issue.

FINISHES: Interior surfaces are generally finished smooth (basement floor, garage, sometimes porches and patios). A smooth finish allows for easy maintenance. Please be aware that smooth finishes are VERY slippery when wet. Exterior concrete such as walks, and driveways are broom finished. A broom finish is less slippery and designed to be walked upon even when wet. Stamped surfaces and stained surfaces are sealed to help maintain the beautiful characteristics of the color and design. The sealer used will cause a slippery surface when wet. Please view the information provided below regarding the use and importance of sealers. Additionally, surfaces which are stamped or stained will require maintenance; how frequently is out of our control.

OTHER: 

  • Pourmasters Concrete Inc. is not responsible for filling voids left by forms or for any gaps in landscaping to cover the concrete edges.
  • Pourmasters Concrete Inc. is not responsible for form stakes puncturing unexposed sprinkler lines, electrical lines, or any other lines buried where the project is taking place.
  • Invoices not paid in full upon completion of job void any and all warranties.
  • Any damage that occurs to concrete once work is complete and the crew leaves the jobsite is the sole responsibility of the owner. This includes but is not limited to mother nature, summer storms and acts of God.
  • All warranties are void if the care and maintenance by the customer, as informed by Pourmasters Concrete Inc., is not followed.

CUSTOMER CARE:

  • Do not drive on “new” concrete for 7-10 days.
  • No foot traffic for the first 24 hours.
  • Do not allow water to drain beneath the slab as this may cause settlement cracks.
  • Do not use salt or other de-icing chemicals on the concrete (This is especially harmful during the first winter). Was off your car or truck of any street salt before parking on concrete. Deicers used on streets may drip off parked vehicles causing damage to new concrete.
  • Do not park a vehicle for an extended period of time on concrete in the winter months due to deicers from the streets and highways dripping off and damaging the concrete.
  • Do not allow ice or snow to accumulate on concrete, especially during the first winter.
  • Shoveling your concrete, the first year is best. Snowblowers with metal augers will cause damage and will not be covered under our warranty.
  • Do not allow your dog’s urine (on your decorative concrete) to cycle through the numerous freeze-thaw cycles during the winter. Dog urine is extreme acidic and can cause damage to your decorative concrete. We recommend cleaning it as soon as you witness it.
  • Applying a waterproof caulking to joints will help in preventing moisture from getting below the slab and causing heaving in the winter months.

RE-SEALING DECORATIVE CONCRETE:

It is important to note that we do not warranty sealer related failures. Surface maintenance is out of our control as heavy traffic, heavy use and severe weather may and can negatively influence the performance of the sealer. The care and maintenance of decorative concrete is the owner’s sole responsibility. The frequency with which you should reseal your concrete will depend on the area’s exposure to cars, foot traffic, and any chemicals the decorative concrete is exposed to such as chlorine, salt water, stabilizer and the like. We highly recommend that stamped concrete projects be kept clean and resealed every other year or as needed. The longer you wait, the more likely you may notice the surface color fade slightly. Keeping a fresh coat of sealer will protect and keep the color as vibrant as the day it was installed. However, keep in mind, too much sealer can cause a host of other problems, the most common is whitening.

THE RESEALING TEST: To determine if you need to reseal you concrete, sprinkle water on the concrete surface. If the water is absorbed and makes the surface noticeably darker, the sealer has worn off and resealing the project will restore its original beauty. If the water is not absorbed and beads on the surface, the concrete should still be protected and likely does not require additional resealing.

CONCRETE ONE YEAR LIMITED WARRANTY

LIMITED WARRANTY:  For one year, commencing from the completion of your project, there will be no “Major Cracking,” “Major Scaling and Spalling” or “Major Pop out” due to defective materials or workmanship. For this warranty to be effective, all concrete must be at least 6 bag mix 4000psi, Air Entrained, with the “Euclid Barricade 200 Penetrating Sealer” option, that is provided on all exterior concrete projects. Exterior concrete projects that are not sealed by MCP are not covered in our one-year limited warranty.

  1. DEFINITIONS: “Other exterior concrete” includes patios, sidewalks, and other exterior flat work. “Major Cracking” means cracks wider than ¼ inch that: *in total length, are more than 30% of the length of all of the joints in your driveway or other exterior concrete; or * in any parcel, the total length is more than 30% of the perimeter length of the panel. “Major Scaling and Spalling” means any substantial surface disintegration that occurs at the surface of the driveway or other exterior concrete that covers more than: *20% of the surface area of your driveway or other exterior concrete; or *25% of any panel of your driveway or other exterior concrete. “Major Pop out” means more than 50 conical breakouts per 100 square feet in the concrete surface from fractured pieces of aggregate.
  1. EXCLUSIONS: This limited warranty does not apply to damage resulting from *abuse of your driveway or other exterior concrete *not any purpose other than residential purposes *fire, flood, earthquake, defective subsurface or other act of God * altering areas near your driveway or other exterior concrete so that drainage or water runoff undermines your driveway or other exterior concrete * the growth of trees (including roots) or plants near your driveway or other exterior concrete * Scaling , spalling or pop outs other than major scaling, spalling or pop outs *Contact between your driveway or other exterior concrete and vehicles, foreign objects, animals or persons (other than contractor) during the 7 day period after your driveway or other exterior concrete is installed *Cracks other than major cracks *discoloration or stains * any settlement or shifting from installation or repair of utility trenches near your driveway or any other exterior concrete at the point where it meets a garage or car port slab. Also, uniformity in the color of a driveway or other exterior concrete may vary within the same pour or when repaired or replaced. This warranty will not guarantee uniformity in color.
  2. REMEDY: A. If you think that your driveway or other exterior concrete has Major Cracking. Major Scaling and Spalling, or Major Pop outs due to defective materials or workmanship, you must notify your Contractor in writing. IF YOU DO NOT NOTIFY THEM WITHIN 90 DAYS AFTER YOU DISCOVER MAJOR CRACKING, MAJOR SCALING AND SPALLING, OR MAJOR POPOUTS, YOUR LIMITED WARRANTY RELATING TO THAT CONCERN IS VOID. TELEPHONING WILL NOT PRESERVE YOUR RIGHTS.
  1. INSPECTION: Once your Contractor receives notification, your driveway or other exterior concrete will be inspected by your Contractor or representative within 30 days to determine if Major Cracking, Major Scaling and Spalling, or Major Pop out has occurred due to defective materials or workmanship.
  2. REPAIR OR REPLACEMENT: If Major Cracking, Major Scaling or Spalling or Major Pop out, which is the subject of the notice, occurred within 1 year of the completion date due to defective materials or workmanship, the Major Cracking, Major Scaling or Spalling or Major Pop outs will either be repaired or the damaged part of your driveway or the exterior concrete will be replaced. This will be carried out at no charge to the homeowner. Your Contractor will have the right to choose between repair or replacement.
  3. NO OTHER WARRANTIES: There are no other warranties, expressed or implied concerning your driveway or other exterior concrete.
  4. TRANSFER: You may assign this Agreement one time to any purchaser that buys the property on which your driveway or other exterior concrete is located. However, the purchaser that buys the property on which your driveway or other exterior concrete is located will assume this Agreement subject to your prior actions or inactions and will have no greater rights that you would have had under the Agreement had you not sold the property on which your driveway or other exterior concrete is located. This warranty is not assignable to any third or subsequent purchaser or any other party.

For additional questions, contact us:

720-204-6452
office@pourmastersconcrete.com

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